Delivery

NOMINATED DAY

    • Select a day of your choice that suits you best.
    • Perfect if you don't know your moving date just yet.
    • FREE UK Mainland for orders over £30, otherwise £5.
    • Weekdays & UK Mainland only
PS. We also offer a 'I don't know my address yet' feature where you can just update your date/address via the order portal, the live chat or email hello@noahsbox.com with your details. It's the perfect choice if you want to reserve your Kit now but just don't have all the details just yet.

NEXT DAY DELIVERY

  • FREE UK Mainland for orders over £30, otherwise £5.
  • Change the time, book redelivery or selecty to leave with a neighbour for maximum felxibility.
  • Cut-off time for Next Day Delivery is 3pm

SATURDAY & SUNDAY

  • Choose your prefered date at checkout/
  • £5 for Order over £30
  • £10 for Order under £30
  • UK Mainland only

NORTHERN IRELAND, SCOTTISH HIGHLANDS & UK ISLES

  • £8 for Order over £30
  • £13 for Order under £30
  • No Next Day or Weekend Services available.


Custom Orders/Boxes:

Custom Boxes are sometimes delivered in multiple boxes/parcels due to the flexibility our customisation feature offers and the different dimensions of the items.

 

I don't know my Address or Date yet:

We also offer a 'I don't know my address yet' feature where you can just update your date/address via the order portal, the live chat or email hello@noahsbox.com with your details. It's the perfect choice if you want to reserve your Kit now but just don't have all the details just yet.

 

Change of Address OR Date:

You can change your delivery address at any time (48 hours before the shipment) in case you don't know your address or date just yet - no extra charge. Use the order portal to update the details yourself or contact us via the live chat or email hello@noahsbox.com with your details.


Northern Ireland & other special areas within the UK:

Unfortunately, we are not able to offer free delivery for the following areas:

Scottish Islands, Scottish Highlands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland.

We offer a 1-2 Shipping with DPD in the checkout for £8. Shipping to those areas is very pricey and even with the £8 delivery fee we are making a loss here - we hope for your understanding!


Do you deliver overseas?

At the moment we can’t offer delivery overseas. However, we’re always working on improving our services and currently evaluating solutions. Do get in touch though and we’ll see if we can work something out!

You can find more detailed information in our Terms & Conditions page


Returns

We want to make sure you’re totally happy with your purchase, so we offer a 30-day free returns window.

  • Step 1: Call us or write an email to hello@noahsbox.com
  • Step 2: We send you the returns label
  • Step 3: Pack everything into a box large enough for the pack
  • Step 4: Make sure it’s packed extra safe so it can’t be damaged on the way back to the warehouse (we suggest holding onto the packaging until you’re sure you want to keep it).

Please note that we can only refund unused items or items that were faulty at the time of delivery. In addition, we are unable to refund any extra delivery fees that have been paid eg. for deliveries to Northern Ireland. Deliveries to mainland UK are free of charge and are not affected.

Because of the complexity of the returns process it is not possible to return partial orders at this time and we can only accept entire orders to be returned (exception for faulty or damaged items).


Refunds

There’s no hidden extra costs for returning your goods within this time window - we promise!

  • Your refund will be processed on the original payment method used to place the order, within 3 days of us receiving your returned items.
  • If you used a debit card, you should see the money in your bank account within 3 working days. This can take a little longer for credit cards, and you should see your money return within 7 working days.
  • Paypal can take up to 2 working days
  • If payment was made using our financing option, the money will typically be refunded within three working days. However, it may take a little longer.

 

Any questions?

Email us at hello@noahsbox.com or use the live chat in the bottom left corner of this page.