“Noah's team proves that Customer Service is at the heart of their business, would recommend!”
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NEXT DAY DELIVERY
SATURDAY & SUNDAY
NORTHERN IRELAND, SCOTTISH HIGHLANDS & UK ISLES
Custom Boxes are sometimes delivered in multiple boxes/parcels due to the flexibility our customisation feature offers and the different dimensions of the items.
You can change your delivery address at any time (48 hours before the shipment) in case you don't know your address or date just yet - no extra charge. Use the order portal to update the details yourself or contact us via the live chat or email firstname.lastname@example.org with your details.
Unfortunately, we are not able to offer free delivery for the following areas:
Scottish Islands, Scottish Highlands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland.
We offer a 1-2 Shipping with DPD in the checkout for £8. Shipping to those areas is very pricey and even with the £8 delivery fee we are making a loss here - we hope for your understanding!
At the moment we can’t offer delivery overseas. However, we’re always working on improving our services and currently evaluating solutions. Do get in touch though and we’ll see if we can work something out!
You can find more detailed information in our Terms & Conditions page
We want to make sure you’re totally happy with your purchase, so we offer a 30-day free returns window.
Please note that we can only refund unused items or items that were faulty at the time of delivery. In addition, we are unable to refund any extra delivery fees that have been paid eg. for deliveries to Northern Ireland. Deliveries to mainland UK are free of charge and are not affected.
Because of the complexity of the returns process it is not possible to return partial orders at this time and we can only accept entire orders to be returned (exception for faulty or damaged items).
There’s no hidden extra costs for returning your goods within this time window - we promise!
Email us at email@example.com or use the live chat in the bottom left corner of this page.